Daniel Corby CEO 118 trades has announced an investment in customer service team ahead of growth across the business
[UKPRwire, Tue Jan 23 2007] Daniel Corby, CEO 118 Group Holdings plc announces a major investment in Customer Service teams
Speaking about the announcement, Daniel Corby, Group CEO said “118 trades has grown rapidly and now lists in excess of 125,000 active listings. The planned for growth for 2007 / 2008 includes the opening of 2 additional centres, 1 more than likely in Wales, the 2nd more than likely in Lowestoft. These additional centres will add around 500 additional sales staff to the business and it is right that our customer service team grows ahead of this planned growth. Customer Services are based in the UK and we expect to tripple the headcount in customer services over the coming 12 months to ensure our customer services team offers an industry leading experience to the customer and also to ensure that we lift our internal experience. The group has diversified recently into other arenas and we now have interests in advertising, directories, media, mobile, publishing and telecoms. The whole customer care team must be able to handle a multitude of queries across these 6 industries. We’re launching employee of the month awards, department of the month awards and special awards for staff who go the extra mile to ensure a really great customer experience”
Daniel Corby continued “118 Group’s cross selling opportunities for the business are huge and we fully expect the business to achieve double digit growth for 2007 and beyond. From humble beginnings in 2005, 118trades has become part of the multi million 118 Group, with interests in Advertising, Directories, Media, Mobile, Publishing and Telecoms. The business is now one of the largest on-line directories in the UK, sold through telesales and inbound response from UK call centres. The recent launch of tastymobiles which will now be connecting to all 6 mobile networks will enable the group to offer more to its customer base than ever before. Fido Media is expected to be a significant contributor to the 118 Group Holdings plc”
Notes to editors
The group is now starting to think and act like a plc ahead of the planned float and has recently made some high profile appointments including business veteran Richard Allan, the former CEO of Perry Group plc as Chairman, Hugh Craen, the founder and mastermind of Potential Finance Group plc which floated on AIM in 2002. Hugh joins the business as a non executive director, Peter Hill as Group FD, who joins from Dorma Door Controls Limited, Scott Barker as Head of Risk, previously from World Pay and Meta Charge. In addition, Ian McLachlan, the recently retired head of Trading Standards of Hertfordshire, who has become Head of Ethics for the business and will oversee the way the business manages relationships with shareholders, staff, customers and suppliers. The business is now in talks with a former Director of Yellow Pages with regards to taking a board position with 118 Group Holdings plc. Further statements will follow in due course
118 Group Holdings plc successfully completed pre IPO fund raising exercises in October 2006 ahead of the planned AIM float and is growing ahead of forecasts. Last month the business announced the creation of 300 new jobs in Chelmsford and is recruiting rapidly. A third call centre for Chelmsford is currently at the planning stage following an offer being accepted by landlords for additional space of 17,500 square feet.
You can read more about the business at www.the118group.com
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