Web and Email management specialists Email Systems has today announced that London based chartered accountancy firm Westbury has switched to Email Systems' technology following an inadequate service from alternative solution providers.
[UKPRwire, Tue Dec 18 2007] Web and Email management specialists Email Systems has today announced that London based chartered accountancy firm Westbury has switched to Email Systems' technology following an inadequate service from alternative solution providers.
Westbury, an established and well recognised chartered accountancy firm based in London, had previously used another leading web-based service provider, but were left un-amused following a string of potentially business damaging service errors.
The errors occurred on a number of levels - including delivering error messages every time that reports were requested from the system and the delivery of blank excel sheets that, when reported, were shrugged off as an internal problem at Westbury.
Spam filtering was also a major issue, particularly the inability to identify what had been filtered. On one occasion a critical mail containing time-sensitive legal documents was incorrectly filtered. The mail was only identified two days after the required deadline as the result of a phone call. Fortunately Westbury was able to save the deal - but the mistake made a genuine and potentially significant impact on the business.
The solution came in the form of Email Systems' innovative technology. Email Systems was knowledgeable enough to recognise and solve the issues within minutes - and the service implementation which was also in place within a matter of hours. The service enhancement solved all web and email problems that Westbury experienced as well as continuing to exceed expectations with its best of breed security, filtering and archiving services.
Leon Williams, IT Consultant, Westbury commented: "The business suffered because of substandard technology and a poor service. Email Systems was the complete opposite and supplied an instant solution to the web, and moreover, email problems we had previously encountered. Without it I have no doubt that the business would have continued to suffer, a situation that could have been crippling for a business of our size."
Westbury follow in the recent footsteps many other clients to Email Systems market leading web and email managed services. In the last two weeks other new additions have included Mills and Boon, the globally recognised publisher and Bible Society.
Neil Hammerton, CEO of Email Systems, commented: "The diversity of our clients is incredible, but it just proves that Email Systems technology and service can be implemented in businesses of any size. Westbury was in an unfortunate situation with their previous providers which gave a poor reflection of the managed service sector. I'm very pleased that Email Systems were able to restore their faith and be the solution to their problems."
For more information please visit www.emailsystems.com
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About Email Systems
Email Systems offers a comprehensive range of best-of-breed email management and protection services that are available either individually or as a modular package for enterprise and OEM customers. These include web filtering, archiving, image scanning and encryption, in addition to core anti-spam and anti-virus services. Email Systems' web-based solutions ensure that clients need not download or manage software on their PC or server, offering complete peace of mind with no effort required. Email Systems is continually developing technical partnerships with global market leaders. Email Systems has offices in the United Kingdom, France, Australia, the Netherlands and Sweden.
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