Tideway Systems and EMA Host Webinar on ITIL v3 and the CMDB
Tideway Systems, an independent leader in IT automation, will be hosting a webinar on improving configuration management using an ITIL v3 framework in collaboration with Enterprise Management Associates, a leading IT management research and consulting firm.
[UKPRwire, Mon Nov 19 2007] WHAT: Tideway Systems, an independent leader in IT automation, will be hosting a webinar on improving configuration management using an ITIL v3 framework in collaboration with Enterprise Management Associates, a leading IT management research and consulting firm.
Many organizations are looking to adopt an ITIL v3 framework to enhance configuration management, which can mean smoother change management, reduced outages, or increased service availabilities. However, since many organizations have inadequate ways of measuring those indicators to begin with, it becomes difficult to say with any certainty that ITIL is helping to improve them.
WHO:
EMA Senior Analyst Julie Craig, Tideway Services Consultant Martin McEvoy, and ConnectSphere Director and ITIL v3 author Shirley Lacy will guide participants in a one-hour webinar that will explore:
•Changes in application configuration management between ITIL v2 and v3
•Measuring the ROI of ITIL v3 implementation as quickly as possible
•Avoiding common mistakes that hinder an organization’s ability to measure ROI from ITIL v3.
WHEN:
Tuesday, December 11, 2007
11am PST
2pm EST
7pm GMT
WHERE:
To register, please visit:
http://www.emausa.com/ema_lead.php?ls=tidewaywebws1207&bs=tidewayweb1207
ABOUT:
Tideway Systems provides a shared platform for technologists to visualize and report on the data they need to make informed decisions. Tideway Foundation™ software continuously maps application relationships to physical and virtual infrastructure, including the dependencies between them. This single, automated view of application topology enables enterprises to cut costs, reduce risk and better manage change. Tideway is rated as a category leader by prominent analyst firms. Clients include Dresdner Kleinwort, GlaxoSmithKline (GSK), ING, Linklaters and Mizuho Bank. For more information, visit www.tideway.com.
CONTACT:
To learn more about Tideway webinars, contact:
Cheryl Gale/Liz Caradonna
March Communications
+1 617 475 1571
tideway@marchpr.com
Audra Tiner
Director of Marketing Communications
Tideway Systems
+1 647 884 9481
a.tiner@tideway.com
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