eGain adds multilingual capability to its customer service software and commits to pan-European expa
eGain Service™ 7.6 released in five new languages with “out of the box” local language user interfaces
[UKPRwire, Fri Oct 05 2007] eGain, leading provider of customer service and contact centre software today further demonstrated its commitment to the EMEA marketplace by announcing the availability of eGain Service™ 7.6 software suite in five European languages: Dutch, German, French, Italian and Spanish languages, to complement the English version.
There are plans to add support for additional languages in 2008. eGain also plans to deploy local language versions of its website in the near future.
This development enables eGain’s enterprise customers in EMEA to be able to provide customer service and support through a local language user interface within and across an array of interaction channels, including the phone; web self-service; web chat and co-browsing; emails, faxes and post; and short message service (SMS). Moreover, the solution comes with “out of the box” local language user interfaces and enables multi-lingual customer service from a single deployment, reducing the need for additional professional services and installations, and therefore the total cost of ownership (TCO) for its clients.
This announcement follows a number of recent eGain initiatives across Europe, including the opening of a Dutch office, and signing of an array of European reseller and SI partnerships and the landmark global OEM agreement with Cisco.
“This globalised version of eGain Service enhances our ability to continue to expand in emerging markets throughout the globe. Now, non-English-speaking agents can utilize the solution with ease, resulting in more efficient, effective contact centre operations and enhanced customer service”, said Bruce Swan, European Helpdesk Manager at Navman.
“With a German version of eGain Service now available, eGain demonstrates the ability to meet the specific needs of the German speaking contact centres, and is well-positioned to expand its presence as the contact centre services market in the region continues to mature”, said Martin Hahnkamm, Manager business line Data Services at d+s solutions in Germany.
“Multilingual customer service continues to emerge as an important differentiator for businesses across Europe,” said Andrew Mennie, Vice President and General Manager EMEA, eGain. “We are happy to further demonstrate our commitment to the EMEA market as a whole and to the success of our EMEA clients by delivering this capability.”
About eGain Service
eGain Service is the industry's most comprehensive customer interaction hub software suite and the first solution to support short message service (SMS) customer service interactions, as well as next-generation web self-service, chat, co-browsing, email, fax, postal mail, notification management, call tracking and resolution, knowledge management, and service fulfilment.
eGain Service is built on eGain CIH™ Platform, the industry's most flexible and integrated customer interaction hub platform. Based on a 100% J2EE architecture, it includes out-of-the-box integration with leading business applications, content management systems, and call centre infrastructure solutions. With its fine-grained service-oriented architecture (SOA), eGain CIH platform enables rapid development of powerful applications.
For more information about eGain Service, please visit: http://www.egain.com/products/multichannel_service.asp
eGain OnDemand™, the industry's first-ever on-demand eService software, is a proven, robust and scalable SaaS solution that has been used by companies of all sizes to rapidly build customer interactions hubs over the last nine years. Additional information on eGain OnDemand can be found at: http://www.egain.com/products/on_demand.asp
About eGain
eGain (OTC BB: EGAN.OB) is a leading provider of customer service and contact centre software for in-house or on-demand SaaS deployment. For over a decade, the world's largest companies have relied on eGain to transform their traditional call centres, help desks, and web customer service operations into multichannel customer interaction hubs. These hubs enable dramatically improved customer experience, unified multichannel customer service, end-to-end service process efficiencies, and enhanced contact centre performance.
Headquartered in Mountain View, California, eGain has an operating presence in 18 countries. To find out more about eGain, visit www.eGain.com or call the company's offices: London: +44 (0) 1753 464646; Dublin: +353 1 8373085; Netherlands: +31(0) 205708934; Italy: +39 2 46712239 and United States: +1 800 821 4358.
Media contacts
eGain UK
Kerry Hallard / Nicola Craft
Buffalo Communications Ltd
Tel: +44 (0) 207 292 8680
Email: egain@buffalo.co.uk
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