Topcomm Shows XLN Telecom Ranks Above the Competition
XLN Telecom – the UK’s leading telecoms company serving the small business community – has been ranked above both BT and TalkTalk by Topcomm. Topcomm measures key performance indicators such as delivering on-time orders, providing accurate billing and promptly handling and resolving complaints and faults.
[UKPRwire, Wed Oct 15 2008] XLN Telecom – the UK’s leading telecoms company serving the small business community – has been ranked above both BT and TalkTalk by Topcomm. Topcomm measures key performance indicators such as delivering on-time orders, providing accurate billing and promptly handling and resolving complaints and faults.
Topcomm, the independent, co-regulatory group made up of Communications Service Providers (CSPs), reports on the quality of customer service provided by CSPs – including ordering services, fault repair, complaint handling and billing accuracy. It ensures that the information made available to consumers is objective, reliable and comparable. Topcomm is approved by Ofcom, the independent regulator and competition authority for the UK communications industry.
Anthony Karibian, co-founder and CEO of XLN Telecom, commented:
“We are 100 per cent committed to providing small businesses with the highest levels of service in the sector and are delighted to be recognised by Topcomm as being an industry leader in this area. Small businesses have traditionally been underserved while paying substantially higher prices than big businesses. We will continue to make sure our customers not only receive the best prices - but also the best service - to help them manage their costs in these difficult times.”
About XLN
XLN is committed to providing the lowest cost telecom services and highest customer service levels to the UK’s small business community. Founded in 2002, XLN is now the UK’s largest independent provider of telecom services to small businesses in Britain having over 100,000 business customers across the country. In 2007, XLN was ranked as the highest placed telco company in the The Sunday Times Tech Track and was listed for a second consecutive year in 2008. The company’s founders are Anthony Karibian and Christian Nellemann. In 2006 Christian Nellemann was a winner of the Ernst & Young Entrepreneur of the Year Award for Technology and Communication.
--Ends--
Contact details
Anthony Karibian (XLN Telecom) 020 7793 2778
Toby Hall (gth media) 020 7153 8039
Brooke Paul (gth media) 020 7153 8035
