Advanced enterprise recording for UK travel management service deployed by Sabio Contact Centre Solu

From: sabio
Published: Mon Mar 25 2013

ATPI, one of the fastest growing corporate travel brands, has selected Sabio to provide an integrated recording solution for its UK customer contact operations. Under the contract Sabio will integrate an Avaya Call Recording solution with ATPI's existing Avaya customer contact centre technology infrastructure, to enable comprehensive voice interaction recording, as well as search, playback and storage capabilities.

Using Avaya Call Recording with Avaya Support, ATPI will benefit from 100 percent interaction recording - providing service agents with a record of complex travel interactions. The solution will also provide rapid access to recordings, offering a powerful tool to support ATPI's staff training activities.

"Delivering the highest quality customer service is an essential part of the ATPI proposition, and we rely on our Avaya contact centre infrastructure to provide a reliable platform for our customer contact activities," commented Miljenko Cvijanovic, ATPI's Head of Group IT. "In selecting a provider for our call recording project we were keen to reduce risk by adding a second Avaya technology and service partner into our contact centre environment, and Sabio came strongly recommended. We were impressed by Sabio's in-depth Avaya expertise, backed by the proven capabilities of their specialist Workforce Optimisation practice."

"ATPI is widely acknowledged for its high quality customer service, so we're delighted that they have chosen to work with Sabio for their UK call recording project,"added Andy Roberts, Sabio's Commercial Director. "Effective interaction recording is an important element of any organisation's workforce optimisation approach, and we're pleased that ATPI recognised Sabio's comprehensive Avaya skills and our strong record in delivering successful WFO solutions. We look forward to a long and successful partnership with ATPI."

Avaya Call Recording is a robust, reliable full-time recording solution that helps customer contact operations fulfil a range of needs, from compliance recording and liability management to monitoring agent performance and supporting training. Avaya Call Recording can capture, index, and retrieve up to 100 percent of customer and caller interactions, supporting potentially thousands of agents across multiple sites, with a single point of administration and open standards storage.

About The ATPI Group

ATPI is a long established travel management company and one of the fastest growing brands in corporate travel. With over 60 offices worldwide and revenues in excess of 950 million euros, the company has successful operations in corporate travel, energy and shipping travel, corporate event management and online travel technology providing a service to all business sectors with specialist, market leading services for a number of key industries. ATPI was a recent finalist in the 2012 National Business Awards.

About Sabio:

Sabio is a specialist contact centre solutions and unified communications systems integrator focused on delivering exceptional customer contact strategies and solutions based on best-of-breed technologies from leading organisations such as Avaya, Nuance and Verint. Sabio offers business consulting, systems integration and managed services and has worked with many major organisations across the UK including Brewin Dolphin, BT Business, Business Stream, Eurostar, HomeServe, Leeds City Council, Office Depot, Pitney Bowes, Scottish Widows and Thames Water. For more information, visit

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Tel: +44(0)20 7633 3900
Company: sabio
Contact Name: Sabio UK
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Contact Phone: 440-207-633 x900

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