UK Customer Satisfaction Index 2013 Sector Summary | Verdict Consumer Report - New Study Released

From: Fast Market Research, Inc.
Published: Tue May 28 2013

UK Customer Satisfaction Index 2013 sector summary is based around individual retailers and provides a highly detailed, data-rich overview of a retailer's customers, drawing on a nationwide survey of 6,000 shoppers each year.

Scope of this Report

* Measure and rank your performance in customer satisfaction and assess how this has changed using six years of history (2008-2013)
* Includes ratings for price, range, quality, service, convenience, ambience, layout and facilities. Use these to understand strengths and weaknesses
* Identifies the biggest CSI winners and losers overall this year, highlighting those that pose the greatest threat to your business

Full Report Details at

Report Highlights
Dunelm Mill's second position in homewares has put it in third place in the overall category. The roll-out of its refurbishment programme will have driven gains in ambience and layout, up seven and six points, respectively.

Reasons to Get this Report

* What is driving satisfaction for different retailers across all categories? Which retailers have improved the most?
* What are your competitors' strengths and weaknesses and how can you exploit them by adapting your own strategies?
* How are drivers of satisfaction changing in terms of importance in the consumers' eyes? What impact is the economy having on drivers of satisfaction?

About Fast Market Research

Fast Market Research is an online aggregator and distributor of market research and business information. We represent the world's top research publishers and analysts and provide quick and easy access to the best competitive intelligence available.

For more information about these or related research reports, please visit our website at or call us at 1.800.844.8156.

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Company: Fast Market Research, Inc.
Contact Name: Bill Thompson
Contact Email:
Contact Phone: 1-413-485-7001

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