"Global ITSM Market 2014-2018" is now available at Fast Market Research

From: Fast Market Research, Inc.
Published: Fri Dec 05 2014

IT Service Management (ITSM) is a process that intends to align the delivery of quality IT services according to the needs of the company by adopting and implementing tools and solutions provided by a service provider through people, process, and technology. ITSM focuses on the delivery of end-to-end services using the best practice models, rather than managing each IT component separately. The ITSM market has undergone a transformation in recent years. IT management solutions have become increasingly sophisticated in their approach. Customer expectations have also grown more complex and can no longer be fulfilled by the traditional IT management practices. Resolving issues is no longer sufficient today and IT management tools must ensure that they can provide improved customer experience at a reduced cost.

TechNavio's analysts forecast the Global ITSM market to grow at a CAGR of 6.80 percent over the period 2013-2018.

Covered in this Report

The Global ITSM market can be segmented into eight categories on the basis of its application: Configuration Management, IT Service Desk, IT Asset Management, Application Performance Management, Availability and Performance Management, Network Management, Job Scheduling, and Database Management System. The report also discusses in detail the market growth prospects for each of these segments and also segments the market based on its end-users. It gives a detailed analysis of the market landscape and its growth prospects in the coming years.

Full Report Details at
- http://www.fastmr.com/prod/892092_global_itsm_market_20142018.aspx?afid=303

TechNavio's report, Global IT Service Management (ITSM) Market 2014-2018, has been prepared based on an in-depth market analysis with inputs from industry experts. The report covers in detail the key leading vendors in the market and a quick understanding of other prominent vendors operating in this market. It also gives an understanding of the market segmentation based on geography.

Key Regions

* Americas

Key Vendors

* BMC Software
* CA Technologies
* HP
* Microsoft

Other Prominent Vendors

* Absolute Software
* Axios Systems
* Cherwell Software
* Citrix Systems
* Compuware
* EasyVista
* Epicor Software
* FrontRange Solutions
* Fujitsu
* helpLine
* Hitachi
* Hornbill
* LANDESK Software
* NetScoutSystems
* Oracle
* Samanage
* Serena Software
* ServiceNow
* Sunrise Software
* SunView Software
* Symantec
* SysAid Technologies
* TOPdesk
* Vivantio
* Vmware
* Zendesk
* Zoho

Market Driver

* Demand to Automate Routine Processes
* For a full, detailed list, view our report

Market Challenge

* Lack of Transparency in SLAs
* For a full, detailed list, view our report

Market Trend

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