Victoria Plumb, leading online bathroom retailer, receives ‘Trusted Seller’ status with NexTag

From: Victoria Plumb
Published: Tue May 18 2010

Victoria Plumb aim to bring their customers the highest quality bathroom products at unbeatable prices as well as the best service and support. As a testament to their commitment, Victoria Plumb have received ‘Trusted Seller’ status from NexTag after receiving tremendous positive responses from NexTag customers.

In a bid to continually improve their service levels, Victoria Plumb has always encouraged their customers to provide helpful reviews, feedback and suggestions. To make it more assessable, Victoria Plumb incorporated the NexTag feedback forms to allow customers from the shopping comparison website to comment on their experience and service with Victoria Plumb. Victoria Plumb have received tremendous positive feedback at NexTag and have achieved the 4-star rating at present along with the ‘Trusted Seller’ status.

To qualify as a NexTag Trusted Seller, a store must have received positive customer reviews and rating as well as address customer service complaints quickly and fairly. Furthermore, to qualify, a store has to provide accurate and correct product information such as price, shipping, availability, along with identifying product conditions correctly. The store must also allow NexTag to place an independent feedback store link on their website that is monitored and conducted by NexTag.

The achievement of this status is a testament to Victoria Plumb’s commitment to providing their customers with the best level of service. Victoria Plumb also feature their products on other shopping comparison websites such as, Shopzilla, Kelkoo and CIAO to name a few.

Last year, Victoria Plumb’s customer services team leader , Lianne Todd, won the ‘Fair Trading Award’ assuring that Victoria Plumb customers get the best qualified support and service from the Victoria Plumb customer service team.

To add to the glory, same time last year, Victoria Plumb’s call centre was awarded a City & Guilds Award for Customer Service , thus further strengthening Victoria Plumb’s resolve to provide excellent customer service.

"Victoria Plumb are committed to providing the best level of service to their clients and for that we strive very hard. After our achievements last year, receiving further accolades is a proof of our commitment," Ged Lees, Commercial Director of Victoria Plumb, said. "Our customer service team continually works to improve customer experience and ensure that everyone gets their ideal bathroom!"

NexTag is one of the largest online shopping comparison sites with perhaps the most widespread selection of products on the web. They operate their network throughout UK, USA, Australia, Canada, France, Germany, Italy and Spain. NexTag has been the top choice for millions of shoppers monthly to find the best deal for products.

Victoria Plumb is UK's leading online bathroom retailer supplying a large range of luxury bathroom products ranging from Bathroom Suites, Shower Enclosures, Showers, Bathroom Furniture and Accessories. The comprehensive range of bathroom products have been designed to offer both quality and versatility to any bathroom.
Company: Victoria Plumb
Contact Name: Customer Services
Contact Email:
Contact Phone: 0844 804 45 45

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