Attenda Automates IT Processes with NetIQ to Support Ambitious Growth Plans in 2010

NetIQ, a global leader in systems and security management, today announced the full implementation of its AppManager and Aegis solutions at leading managed services provider Attenda, who operates and manages critical applications and infrastructures for over 134 UK mid-market businesses.

With a combination of NetIQ AppManager and Aegis, Attenda can now monitor and automate many more business critical processes on behalf of its clients. These include managing and resolving issues with application availability, server performance, Oracle and SQL Server database capacity and performance and web transaction user experience for its clients.

Simon Hansford, VP Service Strategy & Marketing, Attenda explains, "At Attenda we need to deliver services across many applications, 1000s of servers and multiple data centres across Europe. The challenge faced by the company is to be able to deliver these services in a scalable and consistent manner. NetIQ Aegis allows Attenda to automate processes to a point where we can significantly reduce the overall cost of delivery."

"Automating processes around ITIL framework and industry standard monitoring and management tools is also a key area for Attenda. This enables us to make sure that the right people are receiving the right information at the right time and allows faster resolution of service affecting issues."

David Mount, UK technical director, NetIQ, commented, "Attenda has ambitious growth plans for 2010, and with NetIQ Aegis it has been able to automate standard and repetitive tasks, with a target for the coming year to save 10,000 man hours. This will help to free up support resource to concentrate on critical operations by taking care of standard tasks with little to no human interaction required."

-Ends-

Notes to Editors
Simon Hansford, Vice President of Products & Marketing at Attenda can be seen explaining this in more detail in the following videos:

• http://www.youtube.com/watch?v=OHOfgFHDf6I&feature=PlayList&p=2123147B1E744EA1&index=0
• http://www.youtube.com/watch?v=JRGyd0AvU-w&feature=PlayList&p=2123147B1E744EA1&index=2
• http://www.youtube.com/watch?v=eROu7TkS-vs&feature=PlayList&p=2123147B1E744EA1&index=1

The videos can also be viewed at the following link:
http://www.youtube.com/view_play_list?p=2123147B1E744EA1

To download a detailed case study on Attenda and NetIQ please visit:
http://download.netiq.com/CMS/CASESTUDY/CS_Attenda.pdf

About Attenda Limited
Attenda (www.attenda.net), the Always On Managed Services company, manages those vital applications that every business relies upon today to function effectively allowing our clients to selectively outsource their IT operations and re-focus on using IT to add strategic value to their business.

Through a commitment to operational excellence, we manage, secure and optimise the performance of their applications, irrespective of the physical location of the infrastructure.

With over 9 years' investment into Attenda M.O., Attenda's operations platform, we provide the people, process and technology to deliver exceptionally high service levels, but at a cost that is amortised across Attenda's entire client base - currently 134 of the UK's leading companies.

The company enjoys substantial financial backing, the industry's leading accreditations and an unrivalled portfolio of clients including bmi, Christian Aid, easyCar, Microsoft, NHS, Princes, St. James’s Place and Travelodge.

Attenda is ISO9001, ISO27001 and ISO20000 accredited an HP SP Signature Partner, a Microsoft Gold Certified Partner, a SAP Adaptive IT Hosting Provider, a SunTone accredited managed service provider and an Accredited Supplier of Buying Solutions, the national procurement partner for UK public services. Attenda is one of only seven companies to have been ranked in the UK's Sunday Times ARM Tech Track 100 for three consecutive years. It was voted Best Managed Services Provider by Data Centre Europe Awards for both 2007 and 2008 and VMware’s EMEA Hosting Partner of the Year 2008 and 2009.

About NetIQ
NetIQ, an Attachmate business, is a global leader in systems and security management. With more than 12,000 customers in over 60 countries, NetIQ solutions maximise technology investments and enable IT process improvements to achieve measurable cost savings. For more information on NetIQ’s portfolio of award-winning products for IT Process Automation, Systems Management, Security Management, Configuration Audit and Control, Enterprise Administration and Unified Communications Management, visit www.netiq.com.

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For more information please contact:

GBC
+44(0)208 322 1922
netiq@gbc.co.uk