Global Customer Communication Management (CCM) Market – Industry Analysis, Size, Share, Growth, Tren

Published: Wed Dec 19 2018

A new report titled "Global Customer Communication Management Market – Industry Analysis, Size, Share, Growth, Trends, and Forecast till 2026" has been included in the enormous research repository of Market Research Reports Search Engine (MRRSE) that compiles various facets of the Customer Communication Management market at a global level portraying a holistic analysis of the marketplace along with intelligence on key participants. The report covers an unbiased analysis on various market aspects, emphasizing major trends giving direction to the market, key opportunities paving new growth avenues, key drivers pushing the market’s growth and challenges and restraints hindering the market for Customer Communication Management across the globe.

Customer communication management (CCM) is described as an advanced derivative of enterprise content management (ECM) technology. The customer communication management software has developed from the convergence of output management technologies and document composition & generation.  CCM software allows customer interactions through a wide range of communication channels such as email, mobile, web-pages, SMS, print, and customer self-services. Customer communication management systems automate and simplify document-related business procedures in order to increase business performance and efficiency.

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The global customer communication management market was valued at US$ 1,247.4 Mn in 2017 and is expected to expand at a CAGR of 12.1% during the forecast period.

This report analyzes and forecasts the customer communication management market at the global and regional level. The market has been forecasted based on revenue (US$ Mn) from 2018 to 2026. The study includes drivers and restraints of the global CCM market. It also covers the impact of these drivers and restraints during the forecast period. The study encompasses market attractiveness analysis, wherein solutions, enterprise size, deployment, end-use industry, and countries/regions are benchmarked based on their market size, growth rate, and general attractiveness.

This research study on the global CCM marketprovides a detailed cross-segment analysis based on the different segments including solutions, enterprise size, deployment, and end-use industry. Based on solutions, the customer communication management market is segmented into software suite, managed CCM services, and others services. The others solutions segment includes services such as consulting, integration, & maintenance. By enterprise size, the market is divided into large enterprises, and small and medium enterprises (SMEs). In terms of end-use, the CCM market is classified into healthcare, BFSI (banks and NBFCs, insurance), IT and telecom, e-commerce and retail, hospitality and travel, government and utilities, and others (education, entertainment and media). Furthermore, based on region, the market is divided into North America, Europe, Asia Pacific, Middle East & Africa, and South America.

Secondary research sources that are typically referred to include, but are not limited tocompany websites, annual reports, financial reports, broker reports, investor presentations, and SEC filings, internal and external proprietary databases, and relevant patent and regulatory databases, national government documents, statistical databases, and market reports, news articles, press releases, and webcasts specific to companies operating in the market, national government documents, statistical databases, and market reports, Factiva, etc.

Primary research involves e-mail interactions, telephonic interviews, and face-to-face interviews for each market, category, segment, and sub-segment across geographies. We conduct primary interviews on an ongoing basis with industry participants and commentators in order to validate the data and analysis. Primary interviews provide first-handinformation on the market size, market trends, growth trends, competitive landscape, and outlook, etc. These help us to validate and strengthen secondary research findings. These also helpdevelop the analysis team’s market expertise and understanding.

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The report highlights well-established players operating in the market including Adobe Systems, Inc. Cincom Systems, Inc. Doxee S.p.A., EMC Corporation (Dell), HP Enterprise, Newgen Software, OpenText Corp., Oracle Corporation, Ricoh, Pitney Bowes, Inc., Sefas Innovation, Inc., and Xerox Corporation. These key players are looking to capture larger market share by expanding their current Customer Communication Management (CCM) offerings in emerging economies.

Global Customer Communication Management (CCM) Market Segmentation

Global Customer Communication Management (CCM) Market, bySolution

Software Suite

Managed CCM Services

Others Services (Consulting, Integration, & Maintenance)

Global Customer Communication Management (CCM) Market, by Enterprise Size

Large Enterprises

Small and Medium Enterprises (SMEs)

Global Customer Communication Management (CCM) Market, by Deployment


On Premise

Global Customer Communication Management (CCM) Market, by End-use Industry



Banks and NBFCs


IT and Telecom

E-commerce and Retail

Hospitality and Travel

Government and Utilities

Others (Education, Entertainment and Media)

Global Customer Communication Management (CCM) Market, by Geography

North America

The U.S.


Rest of North America


The U.K



Rest of Europe

Asia Pacific (APAC)





Rest of APAC

Middle East & Africa (MEA)

GCC Countries

South Africa

Rest of MEA

South America


Rest of South America

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